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# The CAPTCHA isn’t loading and I can’t log in

Our login, registration and password reset forms are protected by a Cloudflare security check. Most of the time it runs invisibly when you press the button - there’s no box to tick, and you won’t see anything at all.

If something blocks that check, you’ll see this message instead:

|| **We were unable to verify you are human. Reload the page and try again.**

Occasionally Cloudflare will ask you to complete a short challenge. If that happens, we’ll show a prompt saying **‘Complete the verification challenge to continue’** and take you straight to it. Complete it and your form will submit as normal.
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## Steps that usually fix it

1. **Reload the page and try again**

The check can time out on a slow connection. Reloading gives it a fresh attempt and clears most one-off failures.

2. **Disable any VPN or proxy service**

VPNs can trigger extra security checks or block the verification altogether. Turn off your VPN or proxy, then reload the page.

3. **Temporarily disable browser extensions**

Extensions that block scripts, ads or trackers can stop the check from running. Try disabling these temporarily and reload the page.

4. **Try a different browser or private browsing mode**

Sometimes your usual browser settings or cache can cause issues. Try using:

* A different browser (e.g. Chrome, Firefox, Safari)
* Incognito or Private browsing mode

5. **Try a different internet connection**

We’ve seen a few cases where university or hospital networks block Cloudflare’s security checks. If possible, try switching to a different Wi-Fi network or mobile data.
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## Still stuck?

Send us a message using the chat button in the bottom-right corner, or email us at **support@geekymedics.com**. We’ll be happy to help.