> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.geekymedics.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The website isn't working or looks strange

If the website isn’t behaving as expected or appears distorted, try clearing **both your cache and cookies**. This often resolves most display or loading issues.

|| Quickest first step: try a **hard refresh** to force your browser to fetch the latest version of the page. Press **Ctrl + Shift + R** on Windows, or **Cmd + Shift + R** on a Mac. This fixes most problems caused by an out-of-date version of the site being stored on your device.
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## How to clear cache and cookies in popular browsers

* [Google Chrome](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop)
* [Safari](https://support.apple.com/en-gb/guide/safari/sfri11471/mac)
* [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)
* [Firefox](https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox)
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## Still not working?

If clearing your cache and cookies doesn’t fix the problem, please get in touch using the chat box or email support@geekymedics.com.

Include as much detail as possible:
* What exactly is happening?
* What steps led to the issue?
* What device and browser are you using?
* Include a screenshot if you can - this really helps us investigate the issue quickly