General mobile app issues

Most issues can be resolved by restarting your device or deleting and reinstalling the Geeky Medics app.

We’re sorry to hear you’re experiencing technical difficulties with the Geeky Medics app.

To start with, please try the following steps, which resolves the most common issues:

Make sure you have a stable internet connection
Restart your device
Delete and reinstall the Geeky Medics app

OSCE guides appear locked despite an active subscription?

If you have an active subscription but the OSCE guides appear locked, follow these steps to restore access:

Tap on any locked OSCE guide
On the purchase screen, select ‘Restore Purchase’
This will verify your subscription and unlock the content without requiring another payment

Still having issues?

If the steps above haven’t resolved the issue, please get in touch with us and include the following details to help us investigate:

A description of the issue (include screenshots if possible)
Your device model (e.g. iPhone 15, Samsung Galaxy S23)
Your operating system version (e.g. iOS 17.4, Android 14)

You can contact us using the chatbot or email us at support@geekymedics.com.

Updated on: 04/04/2025