Articles on: Purchases & Subscriptions

How to request a refund for a mobile app subscription

The way in which you request a refund differs depending on if you’re using Android or iOS:
Android: Please send us the email address associated with the Google Play account that purchased the subscription
iOS: You’ll need to request the refund from Apple directly as they control the entire payment process. Follow Apple's steps here. Apple typically issues refunds within 48 hours.

Updated on: 23/05/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!