Transferring a mobile app subscription
Unfortunately, Google and Apple's payment systems aren’t cross-compatible, so there is no way for us to transfer your subscription.
The only solution in this scenario is to cancel and refund your Android subscription and then re-subscribe on iOS.
If you provide us with the email address associated with your Google Play account, we'll cancel your subscription and issue a refund.
The only solution in this scenario is to:
Cancel your iOS subscription
Request a refund from Apple
Re-subscribe using the Android app
We can’t cancel you subscription or refund you directly, as we get no access to you as a customer (Apple controls all that data). However, you can cancel your subscription and then request a refund from Apple (from experience typically issue the refund within a few days, no questions asked).
Moving from Android to iOS app
The only solution in this scenario is to cancel and refund your Android subscription and then re-subscribe on iOS.
If you provide us with the email address associated with your Google Play account, we'll cancel your subscription and issue a refund.
Moving from iOS to Android app
The only solution in this scenario is to:
Cancel your iOS subscription
Request a refund from Apple
Re-subscribe using the Android app
We can’t cancel you subscription or refund you directly, as we get no access to you as a customer (Apple controls all that data). However, you can cancel your subscription and then request a refund from Apple (from experience typically issue the refund within a few days, no questions asked).
Updated on: 10/05/2024
Thank you!