How can I get the virtual patient to speak?
When you start a consultation with a virtual patient, you choose how you’d like to interact with them. Two of the three modes let the patient speak to you.
Choosing a mode
Click Start station, choose Virtual patient, then pick one of:
Mode | What it does | Cost |
|---|---|---|
Text | Type messages back and forth. The patient replies in writing | Free |
Audio | A real-time spoken conversation - you talk, and the patient talks back | 4 AI credits per session, up to 15 minutes |
Video | Face-to-face with an on-screen video avatar | 15 AI credits per session, up to 10 minutes |
You can also choose the consultation language from the same screen.
Why is the Video option locked?
Video mode is included with our plans and with OSCE Stations and SCA cases subscriptions. If you don’t have one of these, the Video option stays locked. It’s also only available on stations that have a patient avatar set up.
What if I don’t have enough credits?
You’ll be offered the choice of using text mode instead, or topping up your credits. Text consultations are always free.
What do I need to use audio or video?
Real-time voice and video need microphone access and a recent version of Chrome, Firefox, Safari or Edge. If your browser isn’t supported, you’ll be prompted to use text mode instead.
If you’ve started an audio or video consultation and still can’t hear anything, see I can't hear the Virtual Patient speaking.
Still have questions? Feel free to get in touch - we're happy to help.
Updated on: 04/09/2026
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