How do I report an issue with a virtual patient or examiner?

We’re continually working to improve the realism and reliability of our virtual patients and AI examiners.

If you experience a problem during a consultation - such as an incorrect response, unrealistic dialogue, or poor-quality feedback - please let us know.

During a station

Click Report an issue in the sidebar while you’re working through the station, and use the text box to briefly describe the issue you experienced.

On smaller screens this button is hidden while an attempt is in progress. If you can’t see it, you can report the issue from your results page instead.

After a station

On your results page, click Leave us feedback to tell us about anything that didn’t seem right.

Your report will be reviewed by our team - we regularly use this feedback to improve future interactions.

Please note: If you require technical support (e.g. the station won’t load, voice isn't working, or you see an error message), do not use the feedback form. Instead, contact us using the chat button in the bottom right corner of the screen or email support@geekymedics.com.

Updated on: 04/09/2026

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