Getting started
How do I access the Virtual Patients (AI patients)?
AI-powered virtual patients are available for many of our pre-made OSCE stations, and you can also create your own. You can interact with these virtual patients to practise communication and clinical reasoning skills. Watch a demo here. Virtual patients are designed for solo use. If you’d prefer to practise with your study partners, check out our Group Practice Mode (/en/article/how-do-i-set-up-grPopularWhat are AI credits?
AI credits unlock access to advanced features powered by our highest-fidelity AI models. These features are designed to offer a more realistic, immersive learning experience - especially when practising with our virtual patients, examiners, and AI-enhanced tools. What do AI credits unlock? AI credits are required for the following features: VirtuSome readersHow can I get the virtual patient to speak?
The Virtual Patient voice feature is only available if you have purchased AI credits. Even if you have an OSCE Stations subscription, the Virtual Patient will reply using typed responses only unless you also have AI credits. Why isn’t voice included with OSCE Stations? Generating spoken responses is significantly more resource-intensive (and costly) than text replies. To help manage these costs and keep the overall platfoFew readersHow do I review my previous Virtual Patient chat transcripts?
To review your previous virtual patient transcripts, head to your OSCE station performance page: https://app.geekymedics.com/insights/osce-stations/ This page lists all of your previous sessions, including those completed with our virtual patients. Click on any session to open a detailed view. You’ll be able to see: Your original chat transcript Your station score and completed checklist AI examiner feedback (if you chose to generate this)Few readersCan I speak to the virtual patients in languages other than English?
Yes - our Virtual Patients support multiple languages. To change the language used during a consultation with our virtual patients, click the globe icon in the chatbox. Changing the virtual patient language (https://storage.crisp.chat/users/helpdesk/website/41d76882a0163c00/screenshot-2024-11-26-at-09045ffks4a.png =600x122) This will bring up a box where you can choose the language you wish to use. Changing the virtual patient language (https://storage.crisp.chat/users/helpdesk/websFew readersHow do I access the virtual examiner (AI examiner) in the OSCE stations platform?
Our virtual examiner is a helpful tool when you're practising OSCEs solo, especially alongside our AI-powered virtual patients. The virtual examiner can mark your performance and give constructive feedback on your communication skills. Who has access to the virtual examiner? You can access the virtual examiner in one of two ways: By subscribing to the OSCE Stations collection By purchasing AI credits (https://app.geekymediFew readers
Troubleshooting
How do I report an issue with a virtual patient or examiner?
We’re continually working to improve the realism and reliability of our virtual patients and AI examiners. If you experience a problem during a consultation, such as an incorrect response, unrealistic dialogue, or poor-quality feedback, please let us know by using the Suggest improvement button. Suggest an improvement (https://storage.crisp.chat/users/helpdesk/website/-/4/1/d/7/41d76882a0163c00/screenshot-2025-04-04-at-21412194uz4w.png =600x471) You’ll find this button within the staFew readersI can't hear the Virtual Patient speaking
If you've already purchased AI credits and switched on the ‘Patient voice’ toggle but still can’t hear the Virtual Patient, the issue may be related to your browser’s autoplay or sound settings. Chrome (Desktop) Open Chrome and go to app.geekymedics.com Click the padlock icon in the address bar Select ‘Site settings’ Find the Sound option Change it from ‘Automatic (defFew readersThe Virtual Patient can't hear me!
🎤 Microphone not working with the Virtual Patient? If you're having trouble using the microphone to speak with our virtual patient, don't worry — this guide will help you troubleshoot the most common issues. ✅ 1. Check your browser permissions Most microphone issues are due to your browser not having permission to use your mic. Chrome: Click the padlock 🔒 icon in the address bar → Go to Site settings → Ensure Microphone is set to Allow. Safari: Go to Safari → SetFew readers